FREQUENTLY ASKED QUESTIONS

What services do you offer?

 We provide:

• Custom embroidery

• DTF printing

• Vinyl printing

• Sublimation printing

• Custom business apparel

• Promotional products

• Banners

• Personalized merchandise

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What products can I customize?

You can customize:

• T-shirts

• Hoodies

• Polos

• Hats

• Jackets

• Bags

• Tumblers

• Koozies

• Umbrellas

• Banners

• And more

 

Do I need my own logo?

No. You can upload your own logo or contact us for design assistance.

 

 What file types do you accept?

We recommend:

• PNG

• JPG

• PDF

• AI

• SVG

For embroidery, high-resolution files work best.

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Is there a setup or digitizing fee?

Yes, new embroidery logos may require a digitizing fee depending on design complexity.

 

How long does production take?

Standard turnaround time:

• 3–7 business days for most apparel

• Large orders may require additional time

Rush orders may be available.

 

Do you offer bulk pricing?

Yes. Bulk discounts are available for businesses, teams, schools, and events.

 

Do you ship nationwide?

Yes, we offer shipping across the United States.

 

Can I return custom items?

Because custom items are personalized, all sales are final unless there is an issue with your order.

Please review our Refund Policy for more details.

 

Can I place large business or event orders?

Absolutely. We specialize in custom branding for businesses, organizations, and large events.

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Do you offer design mockups?

Yes, we provide digital mockups before production when needed.

 

How do I place an order?

Simply:

1. Choose your product

2. Upload your logo/design

3. Select customization options

4. Place your order